Thank you for using Premium Mart. This Refund Policy explains our guidelines and procedures for refunds related to purchases made through our app. Please read this policy carefully before making any purchases.

1. General Refund Guidelines

Premium Mart is a free app, and most features are provided at no cost. However, if you purchase any premium features, subscriptions, or in-app content (collectively referred to as "Purchases"), the following refund guidelines apply:

Eligibility for Refunds: Refunds are only available under specific circumstances, as outlined below.

Refund Requests: All refund requests must be submitted within [Insert Timeframe, e.g., 14 days] of the purchase date.

Non-Refundable Items: Certain items, such as digital content or services that have already been fully consumed or accessed, may not be eligible for refunds.

2. Conditions for Refunds

Refunds may be granted under the following conditions:

Technical Issues: If a purchased feature or content does not function as described due to a technical issue on our end, and we are unable to resolve the issue within a reasonable timeframe.

Unauthorized Purchases: If a purchase was made without your authorization, provided you can provide sufficient evidence to support your claim.

Duplicate Purchases: If you were accidentally charged multiple times for the same item.

3. How to Request a Refund

To request a refund, please contact us at [email protected] with the following information:

Your full name and contact details.

A detailed description of the issue or reason for the refund request.

Proof of purchase (e.g., transaction ID, receipt, or order number).

We will review your request and respond within [Insert Timeframe, e.g., 5-7 business days].

4. Refund Processing

If your refund request is approved:

Refunds will be issued to the original payment method used for the purchase.

Processing times may vary depending on your payment provider. Please allow up to [Insert Timeframe, e.g., 10 business days] for the refund to reflect in your account.

5. Non-Refundable Situations

Refunds will not be provided in the following situations:

If you change your mind about a purchase.

If the issue is caused by factors outside our control (e.g., device compatibility, user error, or third-party services).

If the purchased content or service has already been fully consumed or accessed.

6. Subscription Cancellations

If you have purchased a subscription through the Premium Mart app:

You may cancel your subscription at any time through your device’s app store settings.

Cancellations will take effect at the end of the current billing cycle, and no refunds will be issued for the remaining unused portion of the subscription.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

Email: [email protected]

By making a purchase through the Premium Mart app, you acknowledge that you have read, understood, and agreed to this Refund Policy.